Global Microsoft Outlook Outage

Incident Report for Arcadia

Monitoring

Our operations are impacted due to a global issue that is affecting Microsoft Outlook. It’s also affecting our email, so we may not receive messages sent to many addresses customers use for correspondence, our ability to receive bills on behalf of customers, and other notifications.

For urgent communication, please message platformsupport@arcadia.com or your customer representative at their arcadia.com email address. Alternatively, you can also call our front desk at 1-800-767-4197 during normal operating hours

Posted Nov 12, 2026 - 19:48 EST

This incident affects: Utility Expense Management (Utility Expense Management Platform (formerly ENGIE Platform)).