Monitoring - As you may be aware, Microsoft is experiencing a widespread outage affecting multiple cloud services, including Outlook and Exchange Online. This outage began on Thursday, November 12, 2026 at approximately 1:00 PM ET.
Impact:
Please be advised that because some utilities send bills to Arcadia by email, the outage may delay our receipt of some bills, and potentially disrupt the processing and payment of bills.
Only bills received via email, and their payments, are potentially affected.
Our priority:
Our objective is getting every affected payment made as quickly as possible, and we'll contact you directly if any of your accounts need attention.
If you receive a past-due or disconnection notice from your utility, please contact your Customer Success Representative at their arcadia.com email address (firstname.lastname@arcadia.com) or contact Customer Support at customersupport@arcadia.com.
Nov 12, 2026 - 19:48 EST
Impact:
Please be advised that because some utilities send bills to Arcadia by email, the outage may delay our receipt of some bills, and potentially disrupt the processing and payment of bills.
Only bills received via email, and their payments, are potentially affected.
Our priority:
Our objective is getting every affected payment made as quickly as possible, and we'll contact you directly if any of your accounts need attention.
If you receive a past-due or disconnection notice from your utility, please contact your Customer Success Representative at their arcadia.com email address (firstname.lastname@arcadia.com) or contact Customer Support at customersupport@arcadia.com.
Nov 12, 2026 - 19:48 EST
Plug
Operational
Plug API
Operational
Authentication
Operational
Dashboard
Operational
Connect
Operational
Utility Expense Management
Operational
Utility Expense Management Platform (formerly ENGIE Platform)
Operational
UEM Test Notifications
Operational
Utility Cloud (Legacy)
Operational
Utility Cloud API
Operational
Authorization
Operational
Console
Operational
Connect
Operational
UDS (Legacy)
Operational
UDS API
Operational
Portal
Operational
Connect
Operational
SourceViewer
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
UDS Maintenance Nov 14, 2026 23:00 - Nov 15, 2026 08:00 EST
We will be performing database maintenance on the UDS platform. All UDS services may experience degraded performance or temporary planned outage during the window. Data deliveries scheduled during this time will be paused and processed after the maintenance window.
Posted on Oct 30, 2026 - 08:41 EDT
Posted on Oct 30, 2026 - 08:41 EDT