Monitoring - Our operations are impacted due to a global issue that is affecting Microsoft Outlook. It’s also affecting our email, so we may not receive messages sent to many addresses customers use for correspondence, our ability to receive bills on behalf of customers, and other notifications.
For urgent communication, please message platformsupport@arcadia.com or your customer representative at their arcadia.com email address. Alternatively, you can also call our front desk at 1-800-767-4197 during normal operating hours
Nov 12, 2026 - 19:48 EST
For urgent communication, please message platformsupport@arcadia.com or your customer representative at their arcadia.com email address. Alternatively, you can also call our front desk at 1-800-767-4197 during normal operating hours
Nov 12, 2026 - 19:48 EST
Plug
Operational
Plug API
Operational
Authentication
Operational
Dashboard
Operational
Connect
Operational
Utility Expense Management
Operational
Utility Expense Management Platform (formerly ENGIE Platform)
Operational
UEM Test Notifications
Operational
Utility Cloud (Legacy)
Operational
Utility Cloud API
Operational
Authorization
Operational
Console
Operational
Connect
Operational
UDS (Legacy)
Operational
UDS API
Operational
Portal
Operational
Connect
Operational
SourceViewer
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
UDS Maintenance Nov 15, 2026 10:00-18:00 EST
We will be performing database maintenance on the UDS platform. All UDS services may experience degraded performance or temporary planned outage during the window. Data deliveries scheduled during this time will be paused and processed after the maintenance window.
Posted on Oct 30, 2026 - 08:41 EDT
Posted on Oct 30, 2026 - 08:41 EDT